Jimmie Lightner

Garmin Connect 5.14.1: A Broken Update for Profile Users

Update: Garmin’s Response Sends a Clear Message – Privacy Conscious Users Should Seek Alternatives

I recently shared that Garmin Connect 5.14.1, released on July 7th, renders the app unusable for those using it in a Private Space or Work Profile. I was able to confirm this: reinstalling the App from the Play Store still results in a crash on launch. The previous version of the APK (5.14) from APKMirror works just fine, indicating the issue is directly related to the most recent app update – and its compatibility with profiles.

I contacted Garmin’s Android Dev team with a detailed report, including the crash log. What followed was an appalling response.

Hello Jimmie,
  
Thank you for contacting Garmin. Due to this issue involving the use of Graphene OS and not official Android, this is not something that we are able to provide support for. If you encounter the same issue while using an official version of Android, please let us know. 

Garmin Connect App Compatibility Requirements

Thank you for choosing Garmin,

Martin
Product Support
Garmin International

Their response essentially offers zero fucks to be given for any kind of support for users using “unofficial Android.” Reading their linked App Compatibility requirements, however, I see no explicit mention that they do not support GrapheneOS.

Android Support:

Android Operating System 9 or higher

Compatible with phones and tablets

Android device must natively support Google Play™ Store

Based on their own statements above, my Phone meets their support requirements!

This stance from Garmin is unacceptable. Garmin is effectively punishing users for prioritizing security and privacy by restricting access to their own data. This not only undermines user privacy but also creates a frustrating experience for those seeking to manage their data securely.

Why This Matters:

  • Security & Privacy: Using profiles (like Private Spaces) is a key security and privacy best practice. Garmin’s response discourages this behavior.
  • User Experience: Garmin is actively breaking functionality for a significant portion of their user base.
  • Accountability: This incident highlights a lack of testing and consideration for diverse Android usage patterns.

What Can You Do?

  • Avoid Update 5.14.1: If you’re a profile user, do not update Garmin Connect. You can disable automatic updates for the App in the Play Store.
  • Share Your Experience: Leave a review of the App on the Play Store. Mention your profile usage and the app’s failure.
  • Contact Garmin: Product.Support@garmin.com. Let them know you expect a timely fix that doesn’t penalize users for prioritizing security and privacy.
  • Spread the Word: Share this post with anyone who might be affected.
  • CC Garmin on Your Complaints: When you complain, CC the following advocacy groups to amplify the issue:

Jimmie

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